Toll-Free Number:

(888) 868-0186

Other Info

+1 617 575 9676 (Customer Service) +1 925 266 5950 (Walnut Creek Store) +1 737 205 1718 (Austin Store) +1 (415) 402-5202
114 Sansome St., 5th Floor
San Francisco , California
United States – 94104
Return Address
thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, CaliforniaWalnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596Monday – Sunday, 11 a.m. – 6 p.m. Austin, Texas10910 Domain Drive Suite 112, Austin, Texas 78758Monday – Saturday 10 a.m. – 9 p.m.Sunday 12 p.m. – 6 p.m. Show MoreShow Less

Company Address

ThredUp Inc.

969 Broadway, Suite 200

Oakland,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — thredUP

11 Jul, 2021

Order issue. Online chat not working. Frustrated

I am trying to reach out about a return for an item that was sent to me damaged and it states not returnable on my account. The online chat is not directing me to an agent and phone numbers are not valid for support. I enjoy the site but if the customer service issues will continue to... Read more➤

Clothing, Shoes and Acc

8 Jul, 2021

ITEMS ORDERED BUT NOT RECIEVED

I placed an order a few days ago on 6/26/2021 Orders in Bundle #157**** Order #3245**** $52.84 website shows item was Shipped in 7/3/21 but then it shows waiting to ship. I would like to know what is going on.

Clothing, Shoes and Acc

7 Jul, 2021

Only received one box, next box delivered to wrong address, have a charge to my credit card for $229.09 on June 2,2021. I cancelled my account BEFORE that date.

I have been overcharged and they have multiple hoops and barriers to speak to a real person. Buyer beware. Issue not resolved! User’s recommendation: Poor customer service, fraudulent payment.

Clothing, Shoes and Acc

7 Jul, 2021

Feedback for you

After I placed an order this morning I realized that my old address was on the order for shipping but my new address was on my account and also on my PayPal which I paid with. I left a message before I could actually get through and chat with somebody the person that I chatted with fix... Read more➤

Clothing, Shoes and Acc

6 Jul, 2021