Toll-Free Number:

(888) 868-0186

Other Info

+1 617 575 9676 (Customer Service) +1 925 266 5950 (Walnut Creek Store) +1 737 205 1718 (Austin Store) +1 (415) 402-5202
114 Sansome St., 5th Floor
San Francisco , California
United States – 94104
Return Address
thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, CaliforniaWalnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596Monday – Sunday, 11 a.m. – 6 p.m. Austin, Texas10910 Domain Drive Suite 112, Austin, Texas 78758Monday – Saturday 10 a.m. – 9 p.m.Sunday 12 p.m. – 6 p.m. Show MoreShow Less

Company Address

ThredUp Inc.

969 Broadway, Suite 200

Oakland,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — thredUP

23 Jun, 2021

Resolved: Not happy with order received

Update by user Jun 24, 2021 Company fixed the issue and I have been provided with full refund. Original review posted by user Jun 23, 2021 Rec’d order yesterday, jeans and a Michael Kors purse REAKED of smoke! This is unacceptable and I want a free return and full refund. I understand that this is consignment and... Read more➤

Clothing, Shoes and Acc

22 Jun, 2021

Items were received by them and not being processed for 3 month and no reply

In March 2021 I have sent a large bag of clothing for consignment with threadUP, approximately 30 items. They received in the beginning of April . And till now my items are missing in action.. I sent numerous emails . They answered me in the beginning that they are busy and my items will be processed in... Read more➤

Clothing, Shoes and Acc

22 Jun, 2021

Disappointed and will not use thredUP.com again.

I received my first order, but it took longer than expected. That should have been a RED FLAG. I further investigated the site and found that the clothes are not washed and that returns MUST be sent 14 days from the ship date. If your shipment is delayed, like my order was, you cant return your order.... Read more➤

Clothing, Shoes and Acc

21 Jun, 2021

USPS won’t accept return

ThredUP sent me wrong QR code and usps wont accept my return. Its not scanning the QR code on return label that I had printed out

Clothing, Shoes and Acc

19 Jun, 2021

My box hasn’t arrive and its been a week in a 1/2?

I placed my 3 item order on June 7th. Today is evening of June 18th and there has been absolutely NO COMMUNICATION regarding the status or location of my order! Horrible customer service!!! I have been completely unable locate a phone number to chat with a person for the past 3 days!! Very upset. This evening I... Read more➤

Clothing, Shoes and Acc