More Contact Info

Toll-Free Number:

(800) 752-7520

Accounting/ Billing:

(703) 750-1000

Automated Self-Service:

(703) 750-7944

Automatic Name Change Program:

(703) 750-4441

Damage Prevention:

(800) 428-5364

Hotline

(800) 257-7777

Maryland

(800) 552-7001

Virginia

(202) 265-7177

Washington, D.C.

Gas Emergency:

(703) 750-1400

Gas Theft:

(703) 750-4570

Hotline

Shenandoah Valley, Va:

(540) 869-1111

(800) 566-7436

Telecommunications Relay Service/ttyttd:

(800) 735-2258

Fax:

703-750-4441

Other Info

Other Info (opening hours):

General Customer Service Hours:
Monday – Friday: 8 a.m. – 9 p.m.
Saturday: 8 a.m. – 4:30 p.m.
(Except major holidays)
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
Automatic Name Change Program
[email protected]
Attn: ANCP Desk
6801 Industrial Rd.
Springfield, VA 2215

Company Address

Washington Gas

6801 Industrial Road

Springfield,

United States

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Complaints & Reviews — Washington Gas

1 Dec, 2020

Gas Bill

I have been receiving a bill, I do not have gas. I have lived here since September 2019. I’ve called and advised a representative that my house is electric (everything is electric). Finally a gas company representative did remove the meter in October 2020. I am still receiving a bill. It is addressed to “Current Resident”. I... Read more➤

Utility

14 Oct, 2020

Awful service!

You have to wait on line more than an hour to get someone to complete a service request. You may or may not get anyone. Then week after week they promise to complete service but do not. Speaking to supervisors do not make a difference. It has been weeks to sit all day to wait for their... Read more➤

Utility

6 Oct, 2020

Automatic Transfer of Service transfer to new Tenant

Hello I am a Landlord, owner of 1817 Ironton Dr. Oxon Hill, Md. I am enrolled in the automatic service, therefore I need to know did my gas transfer to my new tenant(Maria Quick) effective 10/1/2020. Please advise via email since it is so difficult to reach your office. In regards to the above, I have been... Read more➤

Utility

6 Oct, 2020

Unable to reach Washington Gas by phone…please you try

Sept 18-requested that someone check gas meter. Accomplished Sept 29. Told that my meter needs replacing-outdated. Needed to find out when meter would be replaced. Called Oct 5, 6, told 30 min wait-I tried waiting-no response…even tried Emergency number-refused help, forwarded to number and disconnected…please help…

Utility

5 Sep, 2020

New connection

Dear Washington Gas, A new connection is required at below address; 6302 Tall Trees Lane. Apt 13 Springfield VA 22152 I tried to submit an online request but it did not let me go through because i do not have a SSN yet. I am a new immigrant and SSN is in process. What other documents can... Read more➤

Utility

Most Reviewed

23 Dec, 2019

"I miss one day and get off the ticket.. that’s I was on a year..and the Ms Rachel tell me they just needed six people and I use to be the first one she used to call but since I went to a family funera"