More Contact Info

Toll-Free Number:

(800) 752-7520

Accounting/ Billing:

(703) 750-1000

Automated Self-Service:

(703) 750-7944

Automatic Name Change Program:

(703) 750-4441

Damage Prevention:

(800) 428-5364

Hotline

(800) 257-7777

Maryland

(800) 552-7001

Virginia

(202) 265-7177

Washington, D.C.

Gas Emergency:

(703) 750-1400

Gas Theft:

(703) 750-4570

Hotline

Shenandoah Valley, Va:

(540) 869-1111

(800) 566-7436

Telecommunications Relay Service/ttyttd:

(800) 735-2258

Fax:

703-750-4441

Other Info

Other Info (opening hours):

General Customer Service Hours:
Monday – Friday: 8 a.m. – 9 p.m.
Saturday: 8 a.m. – 4:30 p.m.
(Except major holidays)
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
Automatic Name Change Program
[email protected]
Attn: ANCP Desk
6801 Industrial Rd.
Springfield, VA 2215

Company Address

Washington Gas

6801 Industrial Road

Springfield,

United States

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Complaints & Reviews — Washington Gas

22 Mar, 2021

No servic

It is now 5pm Monday, The gas service crew came out to my house with no advanced warning. They changed out the supply lines but retained the original meter. In order to do this they had to turn off the gas, and because no one was home they couldn’t turn it back on. Well of course no... Read more➤

Utility

22 Mar, 2021

The most disgusting customer service !!!

I have been on hold for 1.5 hrs to get to a customer service rep. After holding for 35 minutes someone who could hardly speak hung up on me. I called 703-750-**** and someone transferred me back to the same line back on hold for another 30 mins still holding!!! This service needs to updated!!! I am... Read more➤

Utility

28 Jan, 2021

Can’t get a hold of anyone

Over the past few weeks, I have mailed two letters and left two emails on the site about trying to change the name on the account and get an upgrade on the meter as I am getting a generator. Can’t order generator without the meter upgrade. I am 80 years old. I need the generator if the... Read more➤

Utility

21 Jan, 2021

Ridiculous Hold Time

I have called Washington Gas twice today to set up new service. Both times, I was on hold for over an hour. NO ONE ANSWERED. I have never encountered a company with worse customer service!

Utility

2 Dec, 2020