The leadership for this company should all be fired. I have been trying for a week to sign up for gas and no luck. On hold, they have an obnoxious recording of continuous jabber selling washington Gas. Cant even work while on hold. Hey, how about if you are going to put people on hold, at least...
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After receiving an email from Washington Gas stating that they had not received my payment, I sent the following email to their Customer Support department. “Fri 6/11/2021 12:06 PM Sirs – My current Washington Gas statement is for $54.70, and the payment due date is…
I waited for more than 1 hours to speak to customer service, no one answering the phone. Just computer repeating the same word thousands times. Worse service ever. User’s recommendation: Find another company if available.
We need to disconnect our service because we are moving. We tried to do this online, however, page says there is already a service request. It says we must call to cancel service, yet NO ONE WILL ANSWER THE PHONE!
There is no reason for customers to have to wait long, long times for Washington Gas to answer their phones. They need to hire more operators. In this day and age, they not only have poor telephone AI but they don’t seem to have any human employees. It’s too easy for companies not to hire people to...
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