More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Live Chat Hours:

Daily: 06:00 – 21:00 (PST)

Locations:

USA

SHEIN Distribution Corporation

757 S. Alameda St., Suite 220,

Los Angeles, CA 90021

Hong Kong

Room 19-112, 21/F,

14 Taikoo Wan Road,

Taikoo Shing, Hong Kong

Company Address

ZOETOP Business Co., Limited

112 Robinson Road #03-01

Singapore,

Singapore

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Complaints & Reviews — Shein

18 Aug, 2021

My package hasn’t come

Bring me my package ts unbelievable ………………….. Scamm likely……………………….

Footwear and Clothing

18 Aug, 2021

My refund items

I returned 6 items back to SHEIN all in one package using only one shipping label from 3 different orders, but its only showing refund for 2 items. I also included in the package the invoices that came with the items. Where is the rest of my refund to Pay Pal? User’s recommendation: Don’t send items back... Read more ➤

Footwear and Clothing

18 Aug, 2021

I have problems with receiving shipping from Shein

I have problems with receiving order from Shein I receive wrong order please let me know how can I receive my order and return back wrong order

Footwear and Clothing

18 Aug, 2021

My order is pretty late i just wanna check were is it

I order 6 dresses and a bag at july 20 and they said estimated delivery 8 -11 its 8 – 18 and my order is not arrived i just wanna check were is it can you give me at least any information about it cause after 2 days i need it

Footwear and Clothing

18 Aug, 2021

Having problems with my account

Need to reset my login password. Its not sending me emails so I can do so. Would like to place an order today if you could help me.

Footwear and Clothing

Most Reviewed

4 May, 2021

"My washing machine fixed – it is an INDESIT IWE91281 Agreement no BDGXL63X / DD no 323******** bought 15 December 13/14 I tried calling 0344 561 **** and 0334561****, which I found very confusing as t"