More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Live Chat Hours:

Daily: 06:00 – 21:00 (PST)

Locations:

USA

SHEIN Distribution Corporation

757 S. Alameda St., Suite 220,

Los Angeles, CA 90021

Hong Kong

Room 19-112, 21/F,

14 Taikoo Wan Road,

Taikoo Shing, Hong Kong

Company Address

ZOETOP Business Co., Limited

112 Robinson Road #03-01

Singapore,

Singapore

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Complaints & Reviews — Shein

18 Aug, 2021

I cant see my orders when i click on orders and no one contacts me back

I order all the time but I cant see my orders even when clicking on orders it shows my old orders not my new one’s and no one has contacted mr back I has to open a case to PayPal I recieved items but sence I cant see my new orders I cant returned them and no... Read more➤

Footwear and Clothing

18 Aug, 2021

Phone number would not connect

Why am I having to pay duty of almost $37.00. I have ordered many times and have never had to pay duty So why now? I’m furious If this is what is going to happen I will not order from shein again.

Footwear and Clothing

18 Aug, 2021

Unutherized charges to my acct

Someone charged to my debit card and it was not me I need someone to contact me asap! I cannot reach anyone by phone and I am going to be putting a post out regarding how poorly Shein handles customer service.

Footwear and Clothing

18 Aug, 2021

Geen pakket otvangen

Beste, Mijn bestelling GSHMJA00000MFAL Track: 323200****0000138245**** is terug gezondenen omdat ik een verkeerd adres had gezet. Mijn juiste adres is uitbreidingstraat 578,3. Is het mogelijk om mijn pakket opnieuw te sturen op het juiste adres? Zoniet zou ik dan mijn geld terug kunnen krijgen? Graag hoor ik van u.

Footwear and Clothing

18 Aug, 2021

Their phone number doesn’t exist.

I never received my order and no way to talk with any customer services that can help you. I would like to talk to a customer service. User’s recommendation: They to have customers service available.

Footwear and Clothing