More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Live Chat Hours:

Daily: 06:00 – 21:00 (PST)

Locations:

USA

SHEIN Distribution Corporation

757 S. Alameda St., Suite 220,

Los Angeles, CA 90021

Hong Kong

Room 19-112, 21/F,

14 Taikoo Wan Road,

Taikoo Shing, Hong Kong

Company Address

ZOETOP Business Co., Limited

112 Robinson Road #03-01

Singapore,

Singapore

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Complaints & Reviews — Shein

17 Aug, 2021

Shipped to wrong house . want refund

My stuff never came in. they delivered it to a different house! Very upset with them because they never do this. i just want my money back now or send me my stuff now

Footwear and Clothing

17 Aug, 2021

My return had not been delivered

I sent my return back to see and via the US Postal Service she and has not received it or refunded my money for my return I want to know whats going on or where do I go from now Ive tried calling several times and emailing with no response and even with chatted

Footwear and Clothing

17 Aug, 2021

Just want my orders updated or being shipped

Im checking orders on my emails but I cant find any updates or if its on process to be shipped pls needs an update on my orders

Footwear and Clothing

17 Aug, 2021

I have not received my item ii orderd it 3 weeks ago it said delivered I have not received it .

Im not sure ii ordered it 3 weeks ago I have not got anything in the mail so , can yall refund me my $42 dollars back .

Footwear and Clothing

17 Aug, 2021

Resolved: I never received my package

Update by user Aug 17, 2021 Company fixed the issue and I have been provided with full refund. Original review updated by user Aug 17, 2021 I place the order on July 29th never received my package it came early and it got stolen from off the porch it was the wrong address

Footwear and Clothing