RIU Hotels & Resorts

RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre), Balearic Islands
Palma de Mallorca
Phone: 8800 100 6350
Web: https://www.riu.com

Category: Hotels

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Complaints & Reviews — RIU Hotels & Resorts

Disorganization would actually be a compliment for this resort! From the time we checked in . 1. They messed up room after I paid $1000.00 a night for the Villa they put me in another room. I told them I was not moving until they changed my room, They made me wait 3 hours! I didnt get… Read more➤

I made reservations for dinner on the beach for 9/3/2021 at 8:00 pm (RIU Reggae). Upon arrival for the dinner, I was told that the person at the front desk never put my arrangements in. The whole point of this trip was to surprise my husband for our anniversary which was totally ruined as there was no… Read more➤

Hotel refusing to offer a courtesy extended stay after my daughter tested positive for covid. We are still here at the hotel paying for services while in quarantine I will be using all social media outlets at my disposal and contacting news outlets in houston upon arrival back home to tell of this treatment and service and… Read more➤

Dear Rui Hotels,   I am writing in regards about our vacation experience at the Rui Antillas Hotel in Aruba that we booked with Triple A. I have already put in a complaint with Triple A as well.  I would like to begin by saying that we found the service workers (restaurant help, bartenders, custodial help) to be… Read more➤

I have several issues, so I will begin with: 1. Room credits – the only place we found to redeem was at the over priced spa. No store we went into would accept. False advertising. 2. Rooms – the room we had (1200) was old and in much need of upgrading. Paint chipped from door frames. Furniture… Read more➤

I stay at riu las americas from July 16-21 I paid for the penthouse with hot tub room 714 to be exact. My stay started off good and declined quickly. From security and maintenance banging in my door at 3am shining a flash light in my face and barging in and turning off the water to my… Read more➤

It is a very nice hotel in central part of the city. It takes just seven minutes to get to the hotel from the main square of the city. At the roof, there is a terrace with a magnificent panoramic view of the whole city. The staff are friendly, they speak fluently several European and Asian languages…. Read more➤

It was my 25 wedding anniversary I was so upset with the rooms look. I booked a suite it looked and smelled like a truck stop motel 6. The air conditioning was giving out mold and mildew. Also air was blowing the dust from the construction into my room. The whole room and furniture had mold mildew… Read more➤

I am filing this complaint in regards to Riu Antillas, as this has been my first experience in Aruba. The management and staff seem to be lacking a deal of respect and etiquette. As well as being able to comfortably resolve issues. The hotel is run down and under maintenance. As a traveller, I have never stayed… Read more➤

We always stay at Riu hotels.We have referred family who chose your hotel on our recommendations. We had our honeymoon at Riu Palace Cabo then my wife’s 50th Birthday and most recently our 13 wedding anniversary.. On the night of our anniversary we chose to eat st the Steak House Restaurant. My wife ordered the Surf and… Read more➤


Providing a guarantee to deliver on time or refund the order amount is not fulfilled. When the order was delivered late, the courier handed out a printed sheet with the estimated return time. Thus, he was 18 minutes late. They are not +/- 5 min on which you can close your eyes. I wrote a review and contacted management, but I did not expect any refund.

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