Hotels and services that come with them are often a target of critique on the part of a guest. Even when being dissatisfied a tiny bit, the guest tends to write up a full-blown complaint. Traveling is a hard job in itself, and customers usually have high demands for a hospitality provider. A receptionist did not smile at you when you arrived, the pool was closed due to the maintenance, the housekeeping brought you your coffee five minutes later than they usually do, — and here you go, an otherwise good hotel receives a crashing rating of 5 out of 10 stars for practically nothing. Hospitality providers often employ a multilevel system of reviewing, asking to specify how clean was the hotel, how was your breakfast, how friendly were the staff, how far from the city center was the hotel situated. The hotel by the airport will never receive great reviews for being close to the historical center of the city, and that must be reflected in a good review system. A good review usually contains a lot of details describing what exactly had transpired during the stay while drawing attention to a particular case. On the other hand, plenty of reviews simply mention a general quality of the hotel, be it “super,” “trash,” “beautiful,” etc, often accompanied by an unjustified rating. A careful hospitality provider would usually react to a negative review, claiming they consider the review and will try to improve guest’s satisfaction.
Complaints and other negative reviews about hotels are very popular. More than half of the clients are not completely satisfied with the service provided. Hotels are places where people often come for the first time and often stumble upon things that are unusual for themselves. Customer complaints about hotels are inevitable. More customers – more dissatisfaction on their part. The task of a professional is not to get confused, but to calmly, politely and quickly solve any problem. How to avoid problems for the traveler? First, try to get as much information as possible, for example on our website. Perhaps the hotel you want to check in already has some reviews. Before the trip, you can write down the name and contact number of the hotel employee in order to contact him at any time if necessary. If you know a specific person – a representative of the hotel, problems are solved much faster. Ideally, after your trip, you talk about your interaction with the hotel. If all of you are satisfied, you can praise the hotel. If there are complaints and discontent – describe in detail the essence of the problem, it is likely that the users will help you or the hotel representative can contact you directly.