Went to resort for birthday upon arrival I was greeted with “because your room is not ready we will move you to another room ” well the room was a one bed room when it was supposed to be a two bed room. Suppose to be a balcony with ocean view, well the only thing I got...
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To whom it may concern. The following is a list of the unfortunate events and lack thereof from our trip (Room listed under Claudia Dekers room 1406) June 3-6, 2021. We have approached the “manager”, front desk and staff about all of these problems including the “general manager- Alejandro, and nothing was done to rectify any of...
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THIS NEEDS TO REACH MANAGEMENT ASAP. I will be reporting this fraud to Wells Fargo and the proper Mexico authorities I am also posting to all social media coverage I can find stating this exact post below to expose the type of company the Riu is. Highly disappointed! Riu Palace Peninsula We left Texas for Mexico on...
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I booked an 8 night package (flight + hotel) through Riu from 5/15/21-5/23/21 for Riu Palace Aruba & paid for 2 upgraded ocean front rooms. When I checked in, ocean front rooms were not available and front desk told me to contact Riu for a refund. Contacted Riu on 5/16 and was told a refund would be...
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I checked in RIU ANTILLAS on Thursday May 20th, I was giving room #524. The room balcony door was broken, the safe was not working, among other things so I called my travel agent and he contacted the hotel to change my room. Friday morning I was moved to another room #1520. That room had similar problems....
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Fraud
Providing a guarantee to deliver on time or refund the order amount is not fulfilled. When the order was delivered late, the courier handed out a printed sheet with the estimated return time. Thus, he was 18 minutes late. They are not +/- 5 min on which you can close your eyes. I wrote a review and contacted management, but I did not expect any refund.
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