My wy wife and I stayed from 04-22-21 to 04-24-21 in The Ipanema Tower Room 344 and our problem was two-fold. One was the cleaning service was lacking with unclean surfaces and surprise crumbled toilet paper in numerous places that included inside the top drawer of a nightstand and on the carpet near the bed. The second...
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I have been calling and emailing for over a year and they do not refund my money. I have documentation of the many times I have called and emails from them with case number and how they will resolve issue and get back to me and text nothing had been done. Every time they claim to escalate...
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my husband and I took our daughter to Jamaica from march 27 to march 31st 2021 for her surprise 12th birthday. When we arrived that Saturday we were informed that we could not leave the resort that Saturday and also that sunday. The resort was aware of the lockdowns and should have given us the option of...
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Our stay: 3/2/21-3/7/21 Room # was 0141 Hello, My name is Stephanie, My husband and I just got back from vacation and unfortunately my husband came back with a sprained ankle due to the unsafety hazard at the Riu Palace. Riu palace doesnt provide mats either inside our room for after the pool or outside the pool...
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Fraud
Providing a guarantee to deliver on time or refund the order amount is not fulfilled. When the order was delivered late, the courier handed out a printed sheet with the estimated return time. Thus, he was 18 minutes late. They are not +/- 5 min on which you can close your eyes. I wrote a review and contacted management, but I did not expect any refund.
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