More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

1 Nov, 2019

Turn on power

You can turn on the power as soon as possible I just wondering why people won’t give me super viber’s there’s when I asked for them I asked everyone over 19 times to let me talk to their supervisor and nobody would I think you are running a very poor business something needs to be done about... Read more➤

Utility

23 Oct, 2019

Transformer blew up outside our home last wk

We were away when this happened which caused a surge in our power… causing everything to shut down. Happened to our neighbor also….When we returned today. saw that NYSEG had replaced our “hookup” to the service. However, not at all happy…. all other homes on our street have a hookup on the side of their home, like... Read more➤

Utility

1 Sep, 2019

Their billing is ridiculous!

Their billing in not legible. First you have a credit and then you owe 240.00 then you pay that oh but then you owe 1027.00!? What?? Give me a break. Ridiculous.

Utility

21 Aug, 2019

Nightmare without power for 2 months

We just bought a new house and got approved by our UnderWriter electrical company and it is been 2 months since we put the report to NYSEG but until today we still waiting and waiting for NYSEG to come and turn our power on. Everyday we’ve been calling and ask when exactly they gonna turn the power... Read more➤

Utility

20 Aug, 2019

In humane company

I had service turned on at a new apartment. They sent the bills there for 3 months. Then they started sending the bills to my old address where the electric wasn’t even in my name. So because i never recieved a bill i didn’t pay the bill. So our service gets turned…

Utility