More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

15 Jul, 2019

Craig’s Legette

I want to pay a bill , you didnt send a bill to pay price chopper to customer service today could not you didnt send a bill to pay. amount of $ 250 cash front customer service, send me bill 5 day wait I pay next time $ 500 please dont shut off the power you send... Read more➤

Utility

21 May, 2019

Over charge by suppliers

Ever I switched to cleanchioce engery as my as my suppliers my eletric bills have 3 times higher. Averaging $400 to $700 a month. How do I change to an different supplier. I can’t afford eletric bills that average $400 or higher a month.

Utility

3 May, 2019

Can’t get a meter reading

Over a year ago the meter reader apparently saw my dog in yard and after will not read the meter. One time I was in the yard next to my 19 year old blind dog and she just turned and skipped back to her vehicle. The next time she just drove by without even slowing down. The... Read more➤

Utility

29 Apr, 2019

Payment Agreement

Had a payment agreement since September 2018, they have been accepting payments on the 15th of each month until April, then they decided they wanted the balance of the payment agreement and the balance of the Budget Billing stating that I was late. Now wait a minute, you’ve been accepting these payments every month on the 15th... Read more➤

Utility

26 Apr, 2019