More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

3 Jun, 2020

The street light in front of 14 Seymour st Auburn N.Y. 13021 is out

Went to meter read or billing

Utility

26 May, 2020

Limb on tree

I had no idea I used the pissed customer line, I thought I just used customer service. Three crew you sent was great. Thanks and my apology

Utility

13 Apr, 2020

Lack of updates…

Have been out of power for over 10 hours… not one word from nyseg, other than assessing.. the result when you have to depend on one carrier… User’s recommendation: Look for another carrier if possible..

Utility

30 Mar, 2020

Faulty meter read, original read when service started was wrong, paying for the previous owners last 4 months of service because the final 4 months were estimated on the low end.,

Terrible customer service, refused to admit wrong doing, refused to help, also the supervisor, same thing. The supervisor then gave me a toll free number that did not exist, to the appeals department, which I also think does not exists. Refusing to reimburse me for the $500 plus dollars they stole from me, because they can just... Read more➤

Utility

30 Mar, 2020

Extremely angry, new customer cheated by original faulty meter read

Hello, I recently bought this house and got my power turned on at the end of Sept, my first 3 months of bills was an average of 4 times kWh ever used in this house from the previous owners. I called and complained and begged and pleaded, and nobody could help me. I…

Utility