More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NYSEG , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — NYSEG

19 Aug, 2019

Just to talk to some one for new sevice

We nnd hackup at 509 old white lake tpke Ferndale ny under Hanford Jennings

Utility

15 Aug, 2019

Simply THE WORST Customer Service ever!!!

Simply the worst Customer Service ever! Hours spent trying to fix a simple issue that NO ONE from their Customer Service team knew how to be fixed. Calls are not promptly answered either. Terrible all the way!

Utility

10 Aug, 2019

Defective meter, nyseg thieves or stupid meter readers!

I just want to know how I can get an actual read bill for August 2019 for $40.85 when before ,in June I received an actual bill for $98. I didn’ t use more electricity in June than August so, how come my bill is quadruple ? Nyseg, get your *** straight and stop stealing from me!... Read more➤

Utility

5 Aug, 2019

Wait time to speak with a live person 2 hours

Is this company for real, absolutely NO customer service. I can’t even speak with a person as current hold times are now up to 2 hours…Was on Hold for 25 minutes at 7:45 am est time and through out the day long hold times and never able to be connected to a “Customer…

Utility

25 Jul, 2019

Doesnt send notices, shuts off power and doesn’t care that a pregnant woman is in the house…what a joke

NYSEG has repeatedly not sent bills, including the REQUIRED 10 day shut off notice, which happened to my fiancee and I last night. The bill was paid after I got home from work at about 5, they wouldn’t come and turn the power back on even though I have a pregnant woman…

Utility