More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

29 Jun, 2020

I received Voicemail and contacted manager and they said I don’t have to read meter I don’t know were it is

I don’t know were meter is located at you should have a meter reader User’s recommendation: You should have meter reader.

Utility

29 Jun, 2020

Meter Read Duplication

For 3 months I had been reading my electric meter and submitting the reading. For 3 months my reading has been duplicated by a NYSEG rep coming and reading the same meter a day or so later. Today he was asked why he was reading the meter several days after I had submitted the reading. His reply... Read more➤

Utility

19 Jun, 2020

No power!!!!! Only ones now

We lost power at 5:40 pm yesterday. 8 customers were down for one small area. No one fixed it- kept pushing it back. Now we are the o my home without power!! We need it on ASAP.

Utility

19 Jun, 2020

My rental property

I have a rental property that I need to see how i can get the power back in my name on July 2, 2020. I am living in Germany now and it is very hard to call you and be on hold. I have a property manager could she call you or can I have my Daughter... Read more➤

Utility

4 Jun, 2020

I have not yet heard from NYSEG

I have not yet heard from anyone at all in reference to my claim!!! A NYEG crew pulled in my property without cause, got stuck causing a massive amount of damage and broke my water main at the same time. User’s recommendation: This company has *** working there.

Utility