More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

2 Mar, 2018

Website shows misleading and wrong information

I’ve been without electricity since 11:00 pm March 1st, 2018. The website lists my address as having restored power. Is not true. The phone to report outages is used to prevent customers from reporting an outage. No longer offers information about number of people affected and time of restoration.

Utility