These guys have a sleazy way of capturing more payments by saying they cant shut of your service unless you make out a form on edocs or make out a form and return it stating in writing you dont want to continue your contract. I suspect this is illegal I suspect it would require a class action...
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I sold my home and relocated from Washington DC appx one year ago. However, I am still being charged in January 2018 for monitoring services ($267.49). I have spoken to representatives by telephone several times and even written a letter (which is totally antiquated) to cancel services. The cancellation process is not customer friendly at all and...
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Moni, or Monitronics, refuses to cancel service. They say they cannot, and that you will have to speak someone else, then dump you back into the cue. When you get to the “retention specialist” after 20 minutes of listening to their ads on hold, that person tries to talk into staying. If they cannot, they say they...
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This is the hardest company I’ve ever tried to part company with. They act as if they are desperate for customers. I’ve been held hostage for two years. When I call to terminate my policy they give me some long drawn out stories about how crime has risen and they want me to be safe. I do...
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I’ve seen a couple of reviews on here and decided to leave one. When I bought my 1st house, it had a alarm system from Sears. I like the system, but as always, Sears did not provide the protection service, this was provided by Monitronics. Always responded quick if alarm went off. When I moved my new...
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