This is the hardest company I've ever tried to part company with. They act as if they are desperate for customers. I've been held hostage for two years. When I call to terminate my policy they give me some long drawn out stories about how crime has risen and they want me to be safe. I do not work. I am retired. I do not leave the house. This is not self explanatory enough for them They hung up on me without giving me a courtesy call back. Then when I called back they put me on hold for over ten minutes. I guess they were going to wait me out. They have a write up on the internet about termination not being a lengthy process. That is a lie. I am going to the better business bureau to report them. I have discouraged many people from becoming customers due to their deception and will discourage many more.