I booked a two hotel rooms at the same motel at well I’m not going to say what hotel and one of them was in my name in the beginning and a friend’s name with Ivan well I booked the first one and he checked in the room I went to go check into my own room...
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I stayed at a Hometown Suites Downtown Not Ross and my room was broken into and robbed and cash stolen I have hotels.com the information a guest relations customer service the info was supposed to get a refund or something never received anything 150.00 and a bag was stolenont stay at home Towne suites downtown norcross Georgia
Well I booked a room hotels took my money when I got there to get my room the hotel said they was already booked up no rooms so why would hotels.com take my money knowing this I have no idea then I had to wait on hold for two hours to get in another room with no...
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Once I finally reached someone at hotels.com I was then sent to another rep in a different dept. and this happened several times with NOBODY actually helping to access the situation. I was told to contact EXPEDIA as they handled my type of situation. No help there either. So, After allowing myself to get upset and angry...
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Found the only room in the city and arrived to know that hotel cancelled my room after I paid hotels.com and 8 days later after hotel cancelled my room no refund or call back from hotels .com User’s recommendation: Confirm your rooms at hotel this booking agent assigns….
