More Contact Info

Toll-Free Number:

(800) 246-8357

Customer Service:

Flight And Package questions

(855) 877-1508

Flight and Package questions Canada

(800) 492-9520

Flight and Package questions, From abroad (charges apply)

(817) 333-5170

Gift Cards Redemption

(888) 999-4468

Hotel questions

(800) 807-6641

Hotel questions Canada

(877) 632-4024

Hotel questions Canada, From abroad (charges apply)

(417) 521-0846

Hotel questions, From abroad (charges apply)

(417) 521-0845

New Customer Concierge

(866) 235-8814

Flight and Package questions, From abroad (charges apply)

+44 203 788 5149

Hotel questions, From abroad (charges apply)

+44 203 027 6612

+44 203 027 8146

Complaints/ Feedback:

+44 203 564 5228

Headquarters:

(425) 281-3128

Legal:

(206) 481-7200

(877) 903-0071

Disputes and Claims

(425) 679-3751

DMCA Inquiries

Other Info

Other Info (opening hours):

Mailing Address:

Hotels.com, L.P.

Attn: IP/Trademark Legal Dept.,

DMCA Complaints

c/o NRAI

16055 Space Center Blvd., Suite 235

Houston, TX 77062

Other Locations:

Angel Building, 407 St John Street,

London, England EC1V 4EX, GB

Suite 3101-07 & 10-13, 31/F The Centre,

99 Queen’s Rd, Hong Kong, Hong Kong 999077, HK

Company Address

Hotels.com, L.P.

5400 LBJ Freeway, Suite 500

Dallas,

United States

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Complaints & Reviews — Hotels Com

10 Aug, 2021

No reservation at hotel

Horrible experience and I did not get my refund until now customers service so bad when you call customer service they answer you from outside of usa and when you try to resolve your problem they will tell you we will forward your call to a special customer service in usa than you Waite forever after 1h... Read more ➤

Hotels

9 Aug, 2021

I’m not able to redeem my flight credit

I want to talk to a agent I’m tired of calling and getting no one you all are not answering this is such a horrible experience

Hotels

9 Aug, 2021

Hotels.com has $400 of my money for 14 days and will not answer my phone calls or emails!

I believe I have finally figured out the confusion. My original stay was for Monday and Tuesday night (July 26 with checkout the morning of July 28th – confirmation #918873****970 which was non-refundable). I had a car accident at noon Tuesday and had my car towed to a…

Hotels

9 Aug, 2021

Charged me for nights that the hotel didn’t see

Second time I booked a getaway weekend with them. Both times The hotel only saw one night. Even after showing them the booking they wouldn’t honor it. I had to pay again. First time I thought it was the hotel. When I reached out to them I got no response.

Hotels

9 Aug, 2021

Canceled

I have been a Hotels.com member for many years. I had to cancel a room that was booked in Canada since the border is closed and thought it was a hotel in Buffalo NY anyways. A live person for Hotels.com was very difficult to get a hold of. They didnt have my confirmation number up for 3... Read more ➤

Hotels