Hello Hotels.com, I would like to report your customer service. I would like to inform you that your customer service is useless or this is your wish? I booked a hotel through your website and cancelled later. I have the confirmation from the hotel that my money are with you and somehow nobody from customer service can...
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I booked at a hotel but on their web site they stated they accepted dogs. So I booked the cabin for two nights, then I called the resort the same day I booked to make sure everything was arranged because it was my anniversary. Well the room I booked wasnt for pets. Apparently they have 3 rooms...
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My reservations was for July 29 to Aug 6 2021 at Drury hotel in Fairview heights I left early on August 4 2021 because I was going out of town I was charged for checking out on the 6 I would like to talk to someone call me at 618744**** or email me at denisegraves27@***.com
I hung up because it took too long to get a real person on the phone. I was asked for information that I did not have available.
I made a reservation for three nights and want to change it for one night at the original hotel and two nights at different hotels. I want to know if I will pay for more than just the one night at the original hotel if I cancel two of the night
