I was told I could get their 7mps internet. All of my neighbors have it. We live in a rural community. After 2 weeks of empty promises, contradictory comments between the service center, customer service, and the service tech, I was told that i am not eligible because they need to update their infrastructure which they have...
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The internet that Consolidated Communications is so horrid, the internet provided rarely works, and when it does we get TEN percent of what we pay for. Do not get their service as they are terrible at handling customers and provide terrible internet. User’s recommendation: Do not purchase a package from Consolidated Communications.
Our service was cut do to non payment. THEY SENT TO WRONG ADRESS AFTER NUMEROUS YEARS AS A CUSTOMER!. NOW THEY ARE CHARGING US A REINSTALLATION FEE! AND NOT WAIVING SERVICE. THEY WON’T ACTIVATE SERVICE UNLESS WE ARE THERE AND WE ARE IN LOCKDOWN LIKE ALMOST EVERYONE. CUSTOMER SERVICE WAS HORRIFIC!. O GUESS WORKING AT HOME LLOWS...
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lose home phone for 10 days now internet keeps dropping out service is terrible :::: again:::::
I went back to Consolidated because of promotions but the same old problem of unreliability has reared its ugly head again. The reason I left my other provider was because I was unable to negotiate the cost down because my promotions ran out, otherwise I would still be their customer. I was completely satisfied with everything else....
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