I waited for over an hour to reach someone relative to a billing question and all I did was sit and listen to a response that “All agents are busy and my call would be answered by the next available agent….. Well, after an hour I went onto the internet to find a management number, but found...
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every single month our bill has gone up,,,they finally got over 100 dollars,,,started out around 75 I think,,hit 100 last month,,,this month 102 and some cents…is that even legal? Probly… User’s recommendation: you will get a price that will consistantly go up every single month,,if your rich go for it.
Billing fraudulent charges for directory service calls we never made, this is beginning to be a common occurrence and needs to be investigated. User’s recommendation: Stay away.
Called a number advertised online as “customer service”. Waited 52 minutes for a live person only to find out they don't cover our area.She sent me to another customer service number and I'm on a 40 minute wait for a live person. Ugh
I’ve had multiple family members that unfortunately chose to business with this garbage company, and were paying for 15 mbps service. My family regularly only got 300-800 kbps download speeds, and when it was actually faster, it only ever really got to 3-4 mbps. Both family members had called numerous times, technicians were sent out, and “fixes”...
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