Toll-Free Number:

(888) 868-0186

Other Info

+1 617 575 9676 (Customer Service) +1 925 266 5950 (Walnut Creek Store) +1 737 205 1718 (Austin Store) +1 (415) 402-5202
114 Sansome St., 5th Floor
San Francisco , California
United States – 94104
Return Address
thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, CaliforniaWalnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596Monday – Sunday, 11 a.m. – 6 p.m. Austin, Texas10910 Domain Drive Suite 112, Austin, Texas 78758Monday – Saturday 10 a.m. – 9 p.m.Sunday 12 p.m. – 6 p.m. Show MoreShow Less

Company Address

ThredUp Inc.

969 Broadway, Suite 200

Oakland,

United States

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Complaints & Reviews — thredUP

29 Jul, 2021

Cant access my acct

All I got was a congratulations for being a “pissed customer ” letter and earned 50 points. I wasn’t peeved until now! I just need in my account and change my email. I have a credit and just sent in new bag and can’t access any of it. Can’t find help anywhere that has a solution. Just... Read more➤

Clothing, Shoes and Acc

28 Jul, 2021

502684****

I have not received my purses I ordered one last year did not received it I did not report it but this one is the second one that I have not received the order number is 3225**** the bundle number is 154**** and order date was 6/18-2021 and I have not received it the person name was... Read more➤

Clothing, Shoes and Acc

28 Jul, 2021

Applications portal issues

No I got a interview I’m good thank you so much for reaching out to helpful me have a wonderful day.

Clothing, Shoes and Acc

27 Jul, 2021

Why are my bags taking so long to be processed?

Hi Ive sent in a bunch of clean out bags and again they r taking so long to be processed. Also one of my good bags was lost and they were going to credit me for my good missing items. Please contact me as to what is going on Thank You Theresa Landino

Clothing, Shoes and Acc

27 Jul, 2021

Need to report a fraudulent purchase

Someone stole my debit card number and made a $15.77 purchase on your site on July 20, 2021. You will not be paid for this fraudulent purchase as my bank has reversed charges already.

Clothing, Shoes and Acc