Toll-Free Number:

(888) 868-0186

Other Info

+1 617 575 9676 (Customer Service) +1 925 266 5950 (Walnut Creek Store) +1 737 205 1718 (Austin Store) +1 (415) 402-5202
114 Sansome St., 5th Floor
San Francisco , California
United States – 94104
Return Address
thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, CaliforniaWalnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596Monday – Sunday, 11 a.m. – 6 p.m. Austin, Texas10910 Domain Drive Suite 112, Austin, Texas 78758Monday – Saturday 10 a.m. – 9 p.m.Sunday 12 p.m. – 6 p.m. Show MoreShow Less

Company Address

ThredUp Inc.

969 Broadway, Suite 200

Oakland,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — thredUP

7 Aug, 2021

When will my order arrive I’ve had no updates NON!

I placed my order due to the type of shipping I selected the order was being held. I went back and requested shipment sooner than waiting. I have no idea if the shipment was shipped where it may be or if its still there? I would like an update on whats going on with my order. Thank... Read more➤

Clothing, Shoes and Acc

6 Aug, 2021

I need to return 2 items

I went to USPS to return these 2 items to your company and USPS said that the tracking # you gave me isnt working. This isnt right as I now shouldnt have to pay to return these 2 items to get a refund of those 2 items back and also I cant seem to even talk to... Read more➤

Clothing, Shoes and Acc

5 Aug, 2021

The fact that thredup doesn’t have a customer service number is beyond me. I can’t get onto their website, or app. They are the only company that I have ever seen, that doesn’t have a phone number to.

What’s wrong with the site, and app? Neither of them are working. I get an error message when I go onto the website. And when I click on items on the app,they just buffer. I’m so frustrated with this company. It’s amazing that they don’t have a customer service help center…somewhere where we can call…and actually get... Read more➤

Clothing, Shoes and Acc

3 Aug, 2021

Didn’t received item,

Your website says package was delivered on August 1, 2021 Sunday and there was no !!!!! Package delivered. Checked front door downstairs in the mail room and nothing!!!! Please help!!

Clothing, Shoes and Acc

3 Aug, 2021

My order is in limbo

I have used bundle and ship many times. I am always notified right away that my package is being shipped. This time things were different. My bundle was completed on July 26th. All of my purchases say processing except one, which seems more in limbo than the rest. I was charged for these items, and I understand... Read more➤

Clothing, Shoes and Acc