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800 440 7031 (India) 1800 11 102 273 (Philippines)
+49 698 679 9799 (Germany) +1 800 645 3880 (United States) +1 514 673 7286 (Canada) +44 151 237 3300 (United Kingdom) +61 280 989 008 (Australia) +64 99 661 061 (New Zealand) +43 120 609 2773 (Austria) +32 27 006 452 (Belgium) +45 43 314 889 (Denmark) +358 972 522 134 (Finland) +33 387 130 113 (France) +353 18 445 544 (Ireland) +39 299 953 920 (Italy) +31 707 709 396 (Netherlands) +47 23 024 969 (Norway) +351 707 782 782 (Portugal) +7 495 411 8444 (Russia) +34 910 900 700 (Spain) +46 850 252 104 (Sweden) +41 227 614 522 (Switzerland) +90 212 354 8888 (Turkey) +86 400 886 8868 (China) +852 28 682 313 (Hong Kong) +972 39 272 021 (Israel) +81 363 628 114 (Japan) +60 320 531 898 (Malaysia) +65 66 228 401 (Singapore) +27 21 415 374 (South Africa) +82 234 831 049 (South Korea) +66 20 566 868 (Thailand) +971 43 898 100 (UAE) +55 113 878 8151 (Brazil) +54 115 032 0162 (Argentina) +52 555 091 3140 (Mexico)
Lufthansa Aviation Center, Airportring 21
Frankfurt am Main , New York
Germany – 60546
Postal Addresses Europe Customer Feedback, P.O. Box 710234, 60492 Frankfurt, Germany

United StatesCustomer Feedback, P.O Box 425, East Meadow, N.Y. 11554
Asia (except for China) and Australia, Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others Customer Feedback, P.O. Box № 2882, Makati Central Post Office, 1268 Makati City, The Philippines

China Customer Feedback, 8th Floor, Room 801-803, Henderson Metropolitan№ 300 Nanjing East Road, Shanghai 200001, China

Other Countries In all other countries please contact your nearest Lufthansa office Show MoreShow Less

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Complaints & Reviews — Lufthansa German Airlines

9 Sep, 2021

Cancellation of flight with no notice

I went to the website, and I booked the flight, as usual, all the dates were available. so I book the 8th-22nd flight. I then received an email on the 17th of August asking to confirm the return date, which I did. Nothing else was explained in that email so I went ahead planning the trip. Yesterday,... Read more➤

Airlines & Aviation

30 Aug, 2021

Involuntary downgrading without a refund

I purchased two premium economy upgrades to my existing tickets on flight LH446 FRA to DEN. When we received our seat on the aircraft we were seated in coach. I notified the flight attendant to our issue as there were open seats in our original booking class. I requested a refund from Lufthansa and was denied after... Read more➤

Airlines & Aviation

3 May, 2021

Cancelled flight not refunded for nearly a yer

I was booked on a return flight 15th May 2020 from Frankfurt to Bristol, which was cancelled by Lufthansa due to Coronavirus. Despite calling and emailing Lufthansa multiple times they still have not refunded my money (EUR 146). Each time I try to call the helpline, after a 30-40 min wait they cut me off/ put the... Read more➤

Airlines & Aviation

26 Apr, 2021

DID not let board the flight

i was supposed to travel Delhi to Lisbon in Lufthansa on 25 Apr (transit through Bombay and Frankfurt) but the staff at Bombay airport did not let me board the flight to frankfurter stating need 48 hours valid RT-PCR Test to travel through Germany (even My test was valid and I have all the proofs that i... Read more➤

Airlines & Aviation

18 Sep, 2020

Refund not received since march 2020

I booked a ticket from Munich to Jfk on January 3, 2020 and a return from Jfk to Munich on April 8, 2020. I used the first leg of the flight but due to Covid-19 on March 16, 2020 I requested a cancellation of flight from Jfk to Munich (April 8) and a refund. Lufthansa did not... Read more➤

Airlines & Aviation

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