More Contact Info

Toll-Free Number:

(888) 873-3829

Customer Service:

(800) 366-7278

General Info:

(870) 953-2034

Headquarters:

(800) 252-1698

Other Info

Other Info (opening hours):

Hours:

Service Hours:

Monday – Friday: 8:30am – 7:30pm

Saturday: 8:30am – 7:30pm

Sunday: 9:30am – 7:00pm

Sales Hours:

Monday – Friday: 7:00am – 9:00pm

Sunday: 8:00am – 8:00pm

Company Address

Sears PartsDirect

119 W Naylor Mill Rd 13

Salisbury,

United States

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Complaints & Reviews — Sears Parts Direct

5 Aug, 2021

Cancelled order still arrived. Poor customer service. High prices. Long delivery time.

Phone order placed was cancelled within the hour. I never received email confirmation (of both original order when placed and cancellation of order). Parts arrived anyway. Customer rep added parts I didn’t ask for. Price was high compared to other sources. User’s recommendation: Find parts elsewhere. I recommend Amazon.

Equipment

21 Jul, 2021

I have a brand new microwave and l can Ute it

I need to order something so l can use my microwave l had one just like it but this one does not have the metal underneath

Equipment

13 Jul, 2021

Product never shipped, Order canceled, no refund

Ordered burner grates for a stove on June 3rd. It was supposed to be delivered June 8th. Was never delivered. I was given the same “system” down story that many reviewers have recounted. They finally cancelled the order on July 3rd. Have called several times about my refund. The system is still allegedly down. Have now involved... Read more ➤

Equipment

11 Jul, 2021

Never can speak to a live person and if you do they hang up on you.

Sent me a broken glass cooktop and refused to do anything about it. contacted UPS and they sent I back to them but Sears is still billing me for it. I am in dispute with credit card c o and have PROOF OF DELIVERY FROM UPS. User’s recommendation: Be very careful if you do business with them.

Equipment

7 Jul, 2021

Ref 5011****

Sears has not returned my call in a timely fashion. I need the part that I ordered but have not received User’s recommendation: Don’t do business with sears. They don’t return phone calls.

Equipment