Sears Parts Direct




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Sears Parts Direct

Average Rating:

2.24 / 226 votes / 88 reviews
1300 Louis Henna Blvd, Round Rock, Texas, 78664
United States
Phone: (888) 873-3829
Web: https://www.searspartsdirect.com/

Category: Equipment


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Complaints & Reviews — Sears Parts Direct

Phone order placed was cancelled within the hour. I never received email confirmation (of both original order when placed and cancellation of order). Parts arrived anyway. Customer rep added parts I didn’t ask for. Price was high compared to other sources. User’s recommendation: Find parts elsewhere. I recommend Amazon.

I need to order something so l can use my microwave l had one just like it but this one does not have the metal underneath

Ordered burner grates for a stove on June 3rd. It was supposed to be delivered June 8th. Was never delivered. I was given the same “system” down story that many reviewers have recounted. They finally cancelled the order on July 3rd. Have called several times about my refund. The system is still allegedly down. Have now involved… Read more➤

Sent me a broken glass cooktop and refused to do anything about it. contacted UPS and they sent I back to them but Sears is still billing me for it. I am in dispute with credit card c o and have PROOF OF DELIVERY FROM UPS. User’s recommendation: Be very careful if you do business with them.

Sears has not returned my call in a timely fashion. I need the part that I ordered but have not received User’s recommendation: Don’t do business with sears. They don’t return phone calls.

I would like updates until receive my order as you slacked off on July 2 when l never got my order thanks. I would like a tracking number when it is shipped

The order supposed to be delivered one week a go I think that Sears is responsible for my food problems

I have repeatedly reached out through their chat and 800 numbers regarding a refund due to parts back order and been told every time the server is down User’s recommendation: avoid at all costs due to trust and no escalation path.

I recently ordered a part. That ended up being on back order. I canceled order. Now I am getting run around about my refund. I called customer service several times to explain I got a new credit card since the order was made. Each time Im told 1-3 days I will be contacted to update my card… Read more➤

Parts ordered on June 14 2021 for delivery in four days. Not received then. Called and cancelled order with Trisa. #W328150. Okayed by her, I received parts anyway after 12 days. Do not need parts now. Want to return for full credit. Send a return number and return address . Thank you; Art Olson

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