More Contact Info

Toll-Free Number:

(888) 873-3829

Customer Service:

(800) 366-7278

General Info:

(870) 953-2034

Headquarters:

(800) 252-1698

Other Info

Other Info (opening hours):

Hours:

Service Hours:

Monday – Friday: 8:30am – 7:30pm

Saturday: 8:30am – 7:30pm

Sunday: 9:30am – 7:00pm

Sales Hours:

Monday – Friday: 7:00am – 9:00pm

Sunday: 8:00am – 8:00pm

Company Address

Sears PartsDirect

119 W Naylor Mill Rd 13

Salisbury,

United States

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Complaints & Reviews — Sears Parts Direct

6 Jul, 2021

My order that l was to get yesterday

I would like updates until receive my order as you slacked off on July 2 when l never got my order thanks. I would like a tracking number when it is shipped

Equipment

6 Jul, 2021

Part order is missing

The order supposed to be delivered one week a go I think that Sears is responsible for my food problems

Equipment

6 Jul, 2021

Failure to respond with refund and weeks of being told their server is down

I have repeatedly reached out through their chat and 800 numbers regarding a refund due to parts back order and been told every time the server is down User’s recommendation: avoid at all costs due to trust and no escalation path.

Equipment

3 Jul, 2021

Refund on canceled order

I recently ordered a part. That ended up being on back order. I canceled order. Now I am getting run around about my refund. I called customer service several times to explain I got a new credit card since the order was made. Each time Im told 1-3 days I will be contacted to update my card... Read more ➤

Equipment

2 Jul, 2021

Return parts

Parts ordered on June 14 2021 for delivery in four days. Not received then. Called and cancelled order with Trisa. #W328150. Okayed by her, I received parts anyway after 12 days. Do not need parts now. Want to return for full credit. Send a return number and return address . Thank you; Art Olson

Equipment