More Contact Info

Customer Service:

Australia and New Zealand

+6 128 607 8316

Canada

+1 778 300 0854

United Kingdom and Ireland

+44 870 820 0084

Customer Service Number:

(609) 414-7087

US only

Company Address

Strong Current Enterprises Limited

68308, G/F Kowloon East Building, 12 Lei Yue Mun Road, Kwung Tong

Hong Kong,

Hong Kong

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Complaints & Reviews — NeckRelax

20 Apr, 2021

Resolved: Misplaced pads and electrode wires when moving.

Update by user Apr 20, 2021 Company fixed the issue and I have been provided with full refund. they were very helpful to resolve the problem. Original review posted by user Apr 20, 2021 I don’t find pads and wires in box. may I buy new ones from you? i have found, ll since talking to your... Read more➤

Medical Supplies and Equipment

10 Mar, 2021

I have not received the neck massager I ordered on January 3, 2021!!

When will I receive my order number 13776****? I received one email from you telling me my order was delayed until February 11, 2021. It is now March 11, 2021 and nothing has happened. User’s recommendation: Be prepared to wait. They told me it would be 14 days to shipping and I have waited over 2 months... Read more➤

Medical Supplies and Equipment

10 Mar, 2021

Ordered 4 – two of them don’t work, assume rest DOA

I provided 4 of these POS neck massagers – You can guess the rest… they dont work! I put freshly charged batteries inside the ones I tested only to observe they dont light up, all they do is emit a few pitiful beeps and nothing else. This company is great at…

Medical Supplies and Equipment

7 Mar, 2021

I received the merchandise . Thanks! Just couldn’t track or see what was

Since Feb 4 , they took the money and never send a confirmation of my order…no tracking number, no information whatsoever. I want “OUT”, cancel the item and refund the amount. Please acknowledge my request. Thanks

Medical Supplies and Equipment

26 Feb, 2021

Failure to communicate order was received.

After informing Pissed Consumer of the problem, the item was received within 3 days. Thanks for your help. User’s recommendation: Order, but follow-up.

Medical Supplies and Equipment