Imperial Tobacco Australia




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Imperial Tobacco Australia

Average Rating:

1.93 / 525 rates / 65 reviews
Imperial Brands PLC
121 Winterstoke Road Bristol Australia - BS32LL
Bristol
Australia


Category: Tobacco Products

Other Info

1800 677 953
121 Winterstoke Road
Bristol
Australia – BS32LL


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Complaints & Reviews — Imperial Tobacco Australia

26 Jun, 2021

Champion ruby 25 and 15g

*SOLVED

I have been smoking champion Ruby for almost two years now. Never bought other brand. However, not sure what did happen to it. I bought two different backs from two different places and they both test terrible and dry. It is the second time i through two bags, 15 and 25g in the bin. It is not... Read more ➤
25 Jun, 2021

Champion ruby 50g

*SOLVED

I just recently bought a packet of champion ruby 50g tobacco 25/06/2021 at Coles in Beldon, Western Australia. I walked about 250 metres to my car then drove 4 minutes down to my house when I opened the plastic seal around the pouch. I then opened up said pouch only to find the tobacco is already completely... Read more ➤
31 May, 2021

Horizon 50s purple

Hi I buy a pack of 50s every day so I’m bound to find quality issues along the way. The last packet I brought were rolled to loose and have a lot of what appears to be sticks in them. Unfortunately I live 40 km from coles in Ayr qld so it’s not an option to take... Read more ➤
29 May, 2021

25 gram white ox

*SOLVED

I have been a white ox buyer for years now and have my unopened packet of 25 g but it feels like about 20 g if not smaller I do not want to open the packet I want to complain and get a refund. As you can see the packet is unopened and Weighs only 25 g... Read more ➤
25 May, 2021

Parker Simpson blue 15gram pouch

*SOLVED

I bought a pouch and when I opened it it had a maggot or some sort off insect on the top off the pouch – I went to the tobbaco shop I purchased it from and they told me to get in touch with imperial tobacco to fix the problem as there wasn’t a whole lot they... Read more ➤

Poor Service

Hello! It is not really clear what happens to 1058, notifications of items received at the ziepniekkalns post office. I have been ordering goods for the third month, all three months the goods have been sent by the 13th, (the company delivers the goods to Australia within 3-5 days) the post office notes that it was received on the 18th (March 19th). However, I do not receive the notification that the package has been received in the mail until a week and a half have passed and I receive a 'repeated' notification. (although I have not received the first notification). I will face this situation again this month. I ordered the product on the 10th, on the 15th I received a confirmation from the company that the product is in the mail, but I am waiting for the re-notification again,because the first statement was blown up again. Understand if this would happen once, but for 3 months in a row? Wondering if the postman is simply throwing these slips away, or is the post office not sending out the first notice at all? It is unfortunate to face such incompetence.

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