Imperial Tobacco Australia




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Imperial Tobacco Australia

Average Rating:

1.93 / 525 rates / 65 reviews
Imperial Brands PLC
121 Winterstoke Road Bristol Australia - BS32LL
Bristol
Australia


Category: Tobacco Products

Other Info

1800 677 953
121 Winterstoke Road
Bristol
Australia – BS32LL


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Complaints & Reviews — Imperial Tobacco Australia

25 Jul, 2021

Parker and Simpson gold 30’s

*SOLVED

Hate complaint but feel I need to sorry. I bought my normal pack of 30 parker and simpson golds and had about 3 to 4 smokes noticing a change in strength. Double checked the pack to make sure they were gold and they were. Baffled I had a closer look at the cigarettes them selves and on... Read more ➤
22 Jul, 2021

Horizon 93mm Long Red

*SOLVED

Good morning, I purchased a packet of Horizon 93mm Long Red Cigarettes last night 24th June 2021 at 5.55pm from Woolworths 3091 Mernda Village (Cnr Mernda and Galloway Drive, Mernda VIC 3754) I opened up packet, the colour of cigarettes looked different, thought the company had possibly changed filter colour from brown to white however, after offering... Read more ➤
22 Jul, 2021

White ox 50g pouches

*SOLVED

Hi my Name is Sami kutluturk I’m 37 years old, my number is [protected], address is 31 Pyrmont bridge Rd Camperdown 2050. I’ve been smoking White ox for the past 10 years and for the past 4 to 5 years I buy nothing but 50g pouches and haven’t had a problem except for probably the last 3-4... Read more ➤
To whom it my concern, I have been smoking your products for 15 years and recently I am appauled because In two pouches now I have found what looks to be rat [censored] in my tobacco. This is ment to be “premium” tobacco yes? With how much we now pay you think we could actually get a... Read more ➤
16 Jul, 2021

White Ox Superior Dark Blend 25g

*SOLVED

I purchased a 25g pouch of White Ox Superior Dark Bend on 15/7/2021 at 8:44pm The tobacco is extremely dry with alot of bark through it. So dry that its difficult to roll into a cigarette and either crumbles and falls out the end or is impossible to smoke as the bark won’t light and burns out... Read more ➤

Poor Service

Hello! It is not really clear what happens to 1058, notifications of items received at the ziepniekkalns post office. I have been ordering goods for the third month, all three months the goods have been sent by the 13th, (the company delivers the goods to Australia within 3-5 days) the post office notes that it was received on the 18th (March 19th). However, I do not receive the notification that the package has been received in the mail until a week and a half have passed and I receive a 'repeated' notification. (although I have not received the first notification). I will face this situation again this month. I ordered the product on the 10th, on the 15th I received a confirmation from the company that the product is in the mail, but I am waiting for the re-notification again,because the first statement was blown up again. Understand if this would happen once, but for 3 months in a row? Wondering if the postman is simply throwing these slips away, or is the post office not sending out the first notice at all? It is unfortunate to face such incompetence.

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