Karen, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your product concerns.
3 yrs ago we had carpet installed, well the carpet now looks like it is 15 yrs old I contacted the company to see what they could do for us I sent pictures it was agreed upon by our local rep Brad to replace the living room carpet at no charge ( I have an email to...
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The carpet I had installed has failed and has become a tripping hazard. I am not sure exactly what has happened, but the carpet now has a raised line across the room in more than one location. The original installation only lasted for a little over a year before it failed. When I contacted Empire Today, they...
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Bought a carpet and was to be installed on wed. And got a call the carpet did not come in and they said they would take $100.00 off. Was installed the next day and did a good job installing it. But when I look at french windows on bottom of window there where hammer marks.??? Have pictures...
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Originally signed contract for kitchen flooring installation on 3/4/21, provided down payment by credit card and arranged for installation on 4/20/21. Installer arrived and said he could not install sheet vinyl as there was no way to remove refrig and stove out of work area. Salesperson returned on 4/23 and we selected vinyl plank flooring. Another installer...
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Phone Repair
I want to warn everyone about a special trick. I took a low-cost mobile AuMobile (or Trodex) phone Samsung Galaxy. for warranty-was for 2 years. It took a little more than a year and, apparently, the manufacturer's defect after, '' inflated '' the battery. Pay for repairs, after a while I call and announce that I have to pay 12 dollars for the battery! it's only a year! How can it be! But the phone is not sold separately from the battery, and if it is a manufacturer's defect, it is also considered a free repair! When I bought a phone - NO employee warned me about this special warranty. When I called AuMobile and Trodeks - it turned out that I needed to know about the warranty myself, the phone (not yet paid) is already mine! And no one from both offices explained this "miracle" to me about repairs and separate parts of the phone. Because it looks like a scam, because buying a phone is not everything without a battery. Be careful!
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