Tim, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns….
The insurance that they sell is a scam. The salesman promised that if we got the insurance we would be covered if anything happened to the flooring. So far the corporate office has denied us coverage twice. I have requested my money back so I can have someone that can actually fix the flooring. Made many calls...
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Only a flooring company can [protected]@ up installing flooring! That’s Empire. They will lie and tell you anything to sell you flooring! Spent $$$$$$ for sound proof flooring that’s don’t deliver on the sales person promise! They won’t rectify my problem. I was guaranteed that the sound proof flooring I bought was going to eliminate 100% of...
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I had 11 faux wood blinds installed in my new house in Timnath CO on 5/5/21. We were told these blinds would be a perfect fit due to being precisely measured twice. They would be better than Hunter Douglas quality. Two hours after they were installed I got home from work and immediately saw this was a...
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I have calling the customer service line since 5/21, as my wife and I had decided to cancel the flooring contract with Empire Today. Today is 5/24 and is the last legal day to cancel. The company provides you the document to sign to cancel and says to mail or email, and no where in the contract...
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Phone Repair
I want to warn everyone about a special trick. I took a low-cost mobile AuMobile (or Trodex) phone Samsung Galaxy. for warranty-was for 2 years. It took a little more than a year and, apparently, the manufacturer's defect after, '' inflated '' the battery. Pay for repairs, after a while I call and announce that I have to pay 12 dollars for the battery! it's only a year! How can it be! But the phone is not sold separately from the battery, and if it is a manufacturer's defect, it is also considered a free repair! When I bought a phone - NO employee warned me about this special warranty. When I called AuMobile and Trodeks - it turned out that I needed to know about the warranty myself, the phone (not yet paid) is already mine! And no one from both offices explained this "miracle" to me about repairs and separate parts of the phone. Because it looks like a scam, because buying a phone is not everything without a battery. Be careful!
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