More Contact Info

Other Info

+27 314 609 711 (Head Office) +27 861 003 339 (Customer Enquiries)
135 Teakwood Road, Jacobs
Durban
South Africa – 4052
Head Office
135 Teakwood Rd, Jacobs, 4052, Durban, South Africa
Tel: +27 314 609 711
Fax: +27 314 609 800

Exports
Tel: +27 314 609 711
Fax: +27 314 609 803

Sales Branches

Western Cape, Cape Town
Tel: +27 215 263 000
Faxl: +27 215 263 013
5A Marconi Road, Montague Gardens, Montague Gardens

Free State
Tel: +27 514 003 900
Faxl: +27 514 003 950
160 Long St, Hilton

Eastern Cape, East London
Tel: +27 437 451 129
Robbie de Lange Road, Wilsonia, East London

Eastern Cape, Port Elizabeth
Tel: +27 414 016 400
Faxl: +27 414 016 501
112 Paterson Road, North End, Port Elizabeth, 6001

Limpopo – Polokwane
Tel: +27 152 921 166
Faxl: +27 152 921 449
81A Hoof Street, Superbia, 0699

Gauteng, Johannesburg
Tel: +27 116 210 300
Faxl: +27 116 210 396
CNR Mimetes & Kruger St, Denvern

Gauteng, Pretoria
Tel: +27 123 778 300
Faxl: +27 123 771 457
Block A1, Old Mutual Park, CNR D.F. Malan Dr & Moot St, Hermanstad

Mpumalanga
Tel: +27 137 123 144
1 Platt Street, Barberton

Kwazulu-Natal
Tel: +27 314 609 711
Fax: +27 314 609 800
135 Teakwood Rd, Jacobs, 4052, Durban Show MoreShow Less

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Complaints & Reviews — Defy Appliances / Defy South Africa

5 Jun, 2021

15kg Twin Tub Washing Machine Issue

We purchased the twin tub washing machine at Game Somerset Mall on the 07th September 2019. 3 months into using it, their were issues with the spinner. I called Game to have it replaced, they inturn called Defy, who sent a technician out who supposedly “fixed” it. They assured us that they will replace it, should the... Read more➤

Appliances

25 May, 2021

defy stove

Me and my fiancé bought a defy stove about +-2 years ago at furnmart in springbok, northern cape. Reported a fault and defy came, just before lock down, left and never came back. A month ago I went to furnmart again to find out about it and they said to log a new call. Up until now,... Read more➤

Appliances

7 May, 2021

Reported faulty DEFY fridge and still not attended

I reported a faulty DEFY fridge on the 22nd of April 2021. Till today no technician has come to fix it. I have been promised that a technician by the name of VUYANI will come out. To this day 7th May 2021, no one has come and when I contact the call center they say they can’t... Read more➤

Appliances

6 May, 2021

Availability of part

On 14 February my Defy mirror finish DB0468 double oven (multifunction gourmet) ‘ s bottom door outer glass shattered. Since then I have been trying to find the part or at least a replacement door, I don’t even care of it is even mirror finish, just looking for a door. Lategan van Biljoens in Pretoria has been... Read more➤

Appliances

3 May, 2021

Dead side by side doors defy fridge/freezer

Good afternoon, I reported my malfunctioning refrigerator which is still under warranty to Defy national head office in December 2020. The technicians came out three times from January to March 2021 to fix it but could not succeed. The technician eventually told me the fridge is irreparable. The defy head office approved an exchange for fridge and... Read more➤

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30.06. Order a phone - full prepayment (possibility to pay at the time of receipt - no), Promise delivery 5-7 d. D. 7.07. I write them myself - what about the order? Responds that the delivery was postponed to 16.07. 15.07. Write again to make sure or 16.07. Everything will be ok, answer - moved to 24.07. : d I say - it doesn't work for me, I want the money back. Returned application for a refund. Promise to return 4-5 d. D. At the time of submission of the application. 22.07. There is no money. I write where the money? Says it will be as soon as possible. Please specify when? Says until tomorrow. 23.07. Nav, 24.07. He returns from the morning. Judge for yourself... I definitely do not recommend to anyone! Do not call or warn about delivery times. Just lie and lie. The deposited money is definitely put into circulation and returned when it is already "wiped" from another... Neither dignity nor conscience, uneducated people... At the same time 16.07. Customer's phone elsewhere, mercato.com, and already 20.07. It was in the daughter's hands! I left and received it at the office, you also paid.