I purchased a Defy undercounter oven in July 2020. During the night of the 29th of March, the oven door shattered. I reported it to Defy and was given a reference number and told that someone would get hold of me. I kept emailing and calling Defy. 2 weeks later a technician arrived and said that he would order a new door. All went quiet again and all communication has been from my side. I was told that they don't have the part but will order it. No indication of how long it will take and I've had no luck getting hold of the service supervisor. I did suggest to them that they replace the oven if they don't have a replacement door. I have been without an oven for 5 weeks and have no indication of when the door will be replaced. I have always trusted Defy, but this experience has made me think twice and want to warn others about the lack of after sales service.