More Contact Info

Customer Service:

+632 858 0706

Customer Service:

+632 858 0706

Emergency/ Hotline:

+6 328 858 0777

Hotline

Legal:

+653 157 5555

Privacy Inquiries

Other Info

Other Info (opening hours):

Hours:

Live Chat:

Monday – Sunday 9:00 am – 6:00pm

Hotline:

Monday- Friday: 9 am – 6 pm

Other Locations:

Philippines
Level 2 B7 Bonifacio High Street,
Bonifacio Towers 295. Global City
Taguig City, Philippines

Hong Kong

Unit 709, 712 And 725, 7/F, The Wave,

4 Hing Yip Street, Kwun Tong,

Kowloon, Hong Kong, HK

Vietnam

Copac Building, 12 Ton Dan, Ward 13,

District 4, HCMC, Vietnam, VN

Kuala Lumpur

Jalan Dua, Kuala Lumpur,

Federal Territory of Kuala Lumpur

55200, MY

Jakarta

Menara Bidakara I Lt 17,

Jl. Jend. Gatot Subroto Kav. 71-73,

Menteng Dalam,

Tebet Jakarta Selatan 12870, Jakarta, ID

Company Address

Zalora Philippines

10 Hoe Chiang Rd

Singapore,

Singapore

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zalora Philippines , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Zalora Philippines

26 May, 2021

Can someone help me

I have 2 orders from Zalora, for me and for my mother inlaw. I will rts my order but I will claim my mother inlaws item. Unfortunately havent read the text from entrego about my mother inlaws parcel because I am hospitalized I texted the delivery man to cancel my parcel which I assume it is only... Read more ➤

Footwear and Clothing

26 May, 2021

They sent me the wrong pair of shoes

I ordered one pair of shoes unfortunately they sent me a wrong pair of shoes. They sent me 2 left shoes! how can I wear 2 left shoes?? Obviously I need one right shoe.

Footwear and Clothing

25 May, 2021

I filed a complaint last Sunday about a wrong delivery but until now has not

My order was a cake cover but was given a utensil holder. Order # 26595**** Ive emailed, called but no answer has been given

Footwear and Clothing

24 May, 2021

Follow up my order due for delivery today/My chatbox is turned off

I have been doing follow up lately with my order which is not moving in shipment but I was just told to wait by agents without even telling what really happened to my order. And worst I cannot use my chatbox to follow up at the Zalora app. Seems like I was turned off by the agent... Read more ➤

Footwear and Clothing

24 May, 2021