More Contact Info

Customer Service:

+632 858 0706

Customer Service:

+632 858 0706

Emergency/ Hotline:

+6 328 858 0777

Hotline

Legal:

+653 157 5555

Privacy Inquiries

Other Info

Other Info (opening hours):

Hours:

Live Chat:

Monday – Sunday 9:00 am – 6:00pm

Hotline:

Monday- Friday: 9 am – 6 pm

Other Locations:

Philippines
Level 2 B7 Bonifacio High Street,
Bonifacio Towers 295. Global City
Taguig City, Philippines

Hong Kong

Unit 709, 712 And 725, 7/F, The Wave,

4 Hing Yip Street, Kwun Tong,

Kowloon, Hong Kong, HK

Vietnam

Copac Building, 12 Ton Dan, Ward 13,

District 4, HCMC, Vietnam, VN

Kuala Lumpur

Jalan Dua, Kuala Lumpur,

Federal Territory of Kuala Lumpur

55200, MY

Jakarta

Menara Bidakara I Lt 17,

Jl. Jend. Gatot Subroto Kav. 71-73,

Menteng Dalam,

Tebet Jakarta Selatan 12870, Jakarta, ID

Company Address

Zalora Philippines

10 Hoe Chiang Rd

Singapore,

Singapore

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Complaints & Reviews — Zalora Philippines

15 Aug, 2021

Hi I would like to know how apply as delivery partner in zalora?

How to apply as delivery partner in zalora? I am interested. I have sedan car honda city 2018 model, and this pandemic I am looking for a part time job wherein I can earn an extra money or additional income. What are the requirements and other applications need to apply. please let me know..

Footwear and Clothing

29 Jul, 2021

Paper bag of the prodcuts

Hello sir/madam, i just want to share my concern regarding the products i bought in zalora app. Please include papers bag of the brand and not just plastic. Some of the buyers are resellers and want to have paper bag brands of of the product. Thank you.

Footwear and Clothing

23 Jul, 2021

Tracking number 0018-2********-PR

Dear Zalora CSR Team, I am writing this letter to follow up or ask for an update regarding my returned items. I return the items due to not working and there is no English instruction all are written in Chinese characters. Entrego picked up the item in my pick-up address last July 12, 2021 and until now... Read more➤

Footwear and Clothing

23 Jul, 2021

Cancelled my order ro change the delivery address

I want to change my delivery address so i cancelled my order…the problem is i used gcash for that transactions im still waiting waiting for the refunded payment to re order the items…

Footwear and Clothing

21 Jul, 2021

Hidden shipping fee charges

Everything was showing as free shipping but surprise, there it is which is not even on the receipt they provide on the confirmation email! User’s recommendation: Be sure to do your very own manual computations to avoid paying for items though labeled as “FREE”!

Footwear and Clothing