More Contact Info

Customer Service:

+632 858 0706

Customer Service:

+632 858 0706

Emergency/ Hotline:

+6 328 858 0777

Hotline

Legal:

+653 157 5555

Privacy Inquiries

Other Info

Other Info (opening hours):

Hours:

Live Chat:

Monday – Sunday 9:00 am – 6:00pm

Hotline:

Monday- Friday: 9 am – 6 pm

Other Locations:

Philippines
Level 2 B7 Bonifacio High Street,
Bonifacio Towers 295. Global City
Taguig City, Philippines

Hong Kong

Unit 709, 712 And 725, 7/F, The Wave,

4 Hing Yip Street, Kwun Tong,

Kowloon, Hong Kong, HK

Vietnam

Copac Building, 12 Ton Dan, Ward 13,

District 4, HCMC, Vietnam, VN

Kuala Lumpur

Jalan Dua, Kuala Lumpur,

Federal Territory of Kuala Lumpur

55200, MY

Jakarta

Menara Bidakara I Lt 17,

Jl. Jend. Gatot Subroto Kav. 71-73,

Menteng Dalam,

Tebet Jakarta Selatan 12870, Jakarta, ID

Company Address

Zalora Philippines

10 Hoe Chiang Rd

Singapore,

Singapore

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Complaints & Reviews — Zalora Philippines

27 Mar, 2021

Undelivered Adidas Shoes

Good day! I would like to ask for a copy of the delivery receipt for a pair of White Adidas Lite Racer 2.0 US 8.5 which I ordered a few months ago. The order number is 29356****. All items from this order was delivered except for the said pair of shoes. When I tracked the order, apparently... Read more ➤

Footwear and Clothing

24 Mar, 2021

Cancel placed order

I want to cancel my placed order on March 24, 2021. I accidentally clicked the placed order and doesn’t know how to cancel using the Zalora app.

Footwear and Clothing

22 Mar, 2021

CANCEL ITEM IMMEDIATELY

Hi zalora! I would like to cancel this item I ordered about an hour ago. I just found out that I ordered the wrong size and the size I actually wanted is not available. Please cancel my order immediately and refund my payment. I paid via MasterCard credit card.

Footwear and Clothing

11 Mar, 2021

PARCEL TRACKING

Good day! I noticed that my order from zalora which is the 411096 Supercross Blast gtx cannot be tracked and the updates about the tracking seems to be uncertain, I would like to know an update about it. The tracking number is 0018-MPDS-261344***-*580, I hope I can get a response thank you.

Footwear and Clothing

25 Feb, 2021

Inquiry about returns

Binalik Namin Ang item January 20 pa thru LBC kc maliit Ang size ng rubber shoes nila…Wala manlang KAMING matanggap na call or message regarding change item or refund. Nawala nalang. Sayang. Yung isa namang worth 3,700 naku for change item naging 2,300 nalang . User’s recommendation: Unreliable.

Footwear and Clothing