More Contact Info

Customer Service:

+632 858 0706

Customer Service:

+632 858 0706

Emergency/ Hotline:

+6 328 858 0777

Hotline

Legal:

+653 157 5555

Privacy Inquiries

Other Info

Other Info (opening hours):

Hours:

Live Chat:

Monday – Sunday 9:00 am – 6:00pm

Hotline:

Monday- Friday: 9 am – 6 pm

Other Locations:

Philippines
Level 2 B7 Bonifacio High Street,
Bonifacio Towers 295. Global City
Taguig City, Philippines

Hong Kong

Unit 709, 712 And 725, 7/F, The Wave,

4 Hing Yip Street, Kwun Tong,

Kowloon, Hong Kong, HK

Vietnam

Copac Building, 12 Ton Dan, Ward 13,

District 4, HCMC, Vietnam, VN

Kuala Lumpur

Jalan Dua, Kuala Lumpur,

Federal Territory of Kuala Lumpur

55200, MY

Jakarta

Menara Bidakara I Lt 17,

Jl. Jend. Gatot Subroto Kav. 71-73,

Menteng Dalam,

Tebet Jakarta Selatan 12870, Jakarta, ID

Company Address

Zalora Philippines

10 Hoe Chiang Rd

Singapore,

Singapore

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zalora Philippines , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Zalora Philippines

21 May, 2021

Wrong size and Wrong color

Hi, I just got my order today. It seems like it was not like in the picture and the details. Yung order ko po is Air max fushion nike black for men, (FOR MEN) 6.5 Us size foe men yung dumating sa akin is maliit at pang babae. Iba sya sa pinost nyo sa zalora na picture... Read more ➤

Footwear and Clothing

10 May, 2021

Payment not yet received but already paid thru gcash

Hi, i have checked and tracked my order of benetint last friday, however, upon checking, it is noted there that my payment has not yet received but i already paid. Heres the reference number User’s recommendation: Pay na lang ng cash.

Footwear and Clothing

28 Apr, 2021

I havent received any confirmation for the shipping of my items

I ordered 2 nokia phones but just received an order confirmation but no shipping confirmation. Please kindly check this up for me

Footwear and Clothing

21 Apr, 2021

Inquiry of my order

I sent back my order since I got the wrong size. Its been 22 days and I havent got any notification that my order already arrived in their warehouse. I just want to inform them my email address to know the status of my order

Footwear and Clothing

19 Apr, 2021

Delivered package to security guard without being informed

The status of my order had ‘Delivered’ but I hadn’t received it. I wasn’t informed by the courier that it had been left with the guard. It took a while before I finally found it but had to do the looking myself. This was not a good customer experience at all. A text message or phone call... Read more ➤

Footwear and Clothing