More Contact Info

Toll-Free Number:

(888) 863-1968

Customer Service:

Canada

(877) 992-0111

Text

(920) 545-5122

Warranty Department

(855) 500-8639

Canadian Warranty Department

+1 514 404 4896

Fax:

+1 (888) 857-7483

Other Info

800 328 0012 (United Kingdom) 1800 863 665 (Australia) 1800 560 001 (Ireland)
+1 888 863 1968 (United States) +1 877 992 0111 (Canada) +43 800 070 224 (Austria) +32 800 81 899 (Belgium) +45 80 252 507 (Denmark) +358 800 417 511 (Finland) +33 800 338 013 (France) +49 800 724 1220 (Germany) +39 800 398 039 (Italy) +31 800 394 9051 (Netherlands) +48 618 537 532 (Poland) +34 900 816 783 (Spain) +46 20 109 129 (Sweden) +41 800 002 064 (Switzerland) +82 15 995 310 (South Korea) +55 30 047 001 (Brazil) +56 224 958 678 (Chile) +57 15 085 905 (Colombia)
2701 Harbor Bay Parkway
Alameda , California
United States – 94502
Australia
Locked Bag 17, Alexandria NSW 1435 Show MoreShow Less

Company Address

The North Face, a division of VF Outdoor, LLC

1551 Wewatta Street

Denver,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The North Face , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — The North Face

13 Dec, 2019

Don’t buy your stuff.

Ordered a $325 jacket for my daughter that wants the finer things in life. 3 day delivery. We’re past 10. Called and spoke to some guy a couple days ago. Figured, a porch pirate stole it, which never happens in my neighborhood. Explained why the package was delayed due to the snow storm?? He could not give... Read more➤

Clothing, Shoes and Acc

15 Nov, 2019

Save yourself the trouble completely incompotent employees have no clue or idea of what they are doing pertaining to orders extreme delays of deliveries ordered a winter coat for my wife with next day

delivery 4days later still telling me of logistics problems but realized after multiple calls to enquire of the continued daily delays enormous excuses sad staff from head supervisors to sales agents will never purchase anything from them ever

Clothing, Shoes and Acc

11 Oct, 2019

Poor Communication with the Company

I returned two items in separate shipments. Took over three weeks to get my money back. Used their return labels that came with the orders. Called three times. I sent an online inquiry and never even got a response they were looking into it. I will never order from them again. You’d think with what their stuff... Read more➤

Clothing, Shoes and Acc

9 Sep, 2019

I have tried twice talking to someone about getting poles for my tadpole 23 tent. They promised to get back to me by Thursday. That was a month ago. Can anyone help me???

The airline lost my tent poles. The tent is great! I need new poles!!!

Clothing, Shoes and Acc

10 May, 2019

Poor quality zippers and warranty S-l-o-o-w.

Update by user May 18, 2019 I finally received my jacket on May 17th 2019. They did a great job. The main zipper I had problems with was replaced with a very heavy duty one that looks like it will last at least for my life. I am happy with the service and support. I just was... Read more➤

Clothing, Shoes and Acc

Most Reviewed

1 Jan, 2018

"Settle by ourselves and paid cash after purchase with AirAsia Go"

⤷ AirAsiaGo / AAE Travel | 18 reviews

3 Jul, 2020

"With so many people telling you their cakes are falling. Why haven’t you changed bake to the original recipe. I will no longer buy your mixes I loved the butter golden. Listen to your customers!"