Complaints & Reviews — AirAsiaGo / AAE Travel

Please refer to the attached below. I booked Tuong Ni Hotel Danang Vietnam for 4 nights 4 rooms from 6th – 10th March 2020. When we reached here to check in they said the hotel is bought over by new owner and under renovation and we cannot stay. We were stranded and had to find another hotel.... Read more➤

I booked Tuong Ni Hotel Danang for 4 nights 4 rooms from 6th – 10th March 2020 When I reached and wanted to check in I was told the hotel is taken over by new owner and under renovation. We were stranded and had to find other hotel. My booking numbers: I1UN5G – 1 room K97WGB –... Read more➤

I’m want to complaint this afternoon 12.56pm I’m called out I’m want to make a postponed that I’m have a trip on March’2020. So the girl ( I’m forgotten her name) told me she help me make a booking and she will passed my line to cancellation department. After that she help me check the hotel where... Read more➤

Saya melakukan pemesanan tiket pesawat dan hotel untuk ke bali tgl 20-23 Nov 2019. Saya sudah mengisi semua data yg diperlukan pada web airasiago. Setelah masuk ke transaksi pembayaran, saya memasukkan data debit online saya. Setelah itu saya mendapat notifikasi bahwa rekening saya sudah terdebet padahal proses pemesanan blm slsai dan saya jg tidak menerima email pemberitahuan... Read more➤

I was looking for a hotel to stay in Kuala Trengganu from 14/09/2019 until 16/09/2019 on 13/09/2019 while on my way to Kuala Trengganu to visit my mother-in-law who admitted to Kuala Trengganu General Hospital due to lung complications. When I searched availability of hotels on AirAsiaGo website, I was suggested with a hotel by the name... Read more➤