Customer service doesnt answer phone. Tried using email and Facebook. This is the second time I am having trouble. After using Shoes .com for many years, loving them and recommending to friends, I dont think I will be returning to this company User’s recommendation: Beware of getting any support.
Original review updated by user Jul 13, 2021 Keep canceling my recent orders for no good reason. Don’t trust what they well you when you ask.Telling me “Unable to ship”, which is total bs bc they have the shoes in stock in that size still on website. Will not give me real answer when I ask. Arbitrary...
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I emailed Shoes.Com numerous times trying to find out where my $86 refund was for a pair of shoes that I returned. I never received an answer and I could never reach anyone when calling their customer service number. This company that I bought so many pairs of shoes from over the years will not get any...
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Original review updated by user Jul 02, 2021 Placed an order 6/22/2021. Order status states “Not shipped” 10 days later. Have sent 5 emails over the last 5 days and have only gotten replies from a bot stating that they would be contacting me within 1-3 days to resolve my issue. My credit card was charged immediately...
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Update by user Jul 31, 2021 Company fixed the issue and I have been provided with full refund. As soon as I posted on this site, I finally got an email from shoes.com saying they were sorry for the delay and my refund (minus the restocking fee, of course) was coming. All’s well that ends well, but...
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