More Contact Info

Toll-Free Number:

(888) 200-8414

Customer Service:

outside the US

(617) 451-2880

Other Info

Other Info (opening hours):

Regular Customer Service Phone Hours:

Monday – Friday, 8:00 AM – 6:00 PM ET

Saturday & Sunday, 8:00 AM – 6:00 PM ET

Company Address

Shoes Com

1 Constitution Wharf Ste 200

Charlestown,

United States

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Complaints & Reviews — Shoes Com

25 Apr, 2021

Order won’t go through

I am surprised you have a single customer on your online service! I have tried over and over to place an order – even days apart and it wont go through. Youve sent me an email that did not answer my question. Unless you get phone service back again your sales are going…

Footwear and Clothing

22 Apr, 2021

You have charged my account for something I did not order

I finally received the shoes I wanted and paid for. I sent back the shoes I didnt order and expect a full refund that I paid on for on sketchers black delights.

Footwear and Clothing

21 Apr, 2021

Need a update on my order 2 pairs of sneakers

I never got a update regarding my current status of my order.I hope both pairs are coming in together instead of 2 separate orders. Please give me a update along with tracking info. Thank you

Footwear and Clothing

6 Apr, 2021

Retail

Original review updated by user Apr 06, 2021 SHOES.COM REPEATEDLY FAILED TO MAIL RETURN LABELS FOR DAMAGED SHOES TO ME. THEN THEY ISSUED A RETURN CODE FOR SCANNING AT UPS THAT DID NOT WORK AT ALL- SO I COULD NOT COMPLETE THE RETURN. NOW THEY DON’T ANSWER THE PHONE OR REPLY TO EMAILS THERE IS NO CUSTOMER... Read more➤

Footwear and Clothing

28 Mar, 2021

Never recived my shoes

The phone number you provide doesn’t work because it says that the only way you can contact them is via email. When I emailed them they never respond I never received my shoes and they were $200 plus dollars

Footwear and Clothing