More Contact Info

Toll-Free Number:

(800) 572-1111

Customer Service:

Self Service Line

(800) 600-2275

Emergency/ Hotline:

(800) 572-1131

Electricity Emergency

(833) 633-4255

Media Hotline

(800) 572-1121

Natural Gas Emergency

Report Fraud:

(888) 253-2247

Report Energy Theft

Accounting/ Billing:

(888) 315-1755

Payment Arrangements

Claims:

(866) 577-3787 ext 3

Complaints/ Feedback:

(800) 342-3377

Public Service Commission

General Info:

(800) 962-7962

Dig Safe

Media:

(518) 502-4550

Auburn, Binghamton, Brewster, Elmira, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh region

(585) 794-9253

Lancaster, Lockport, Hornell and Geneva regions

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 7 a.m. – 7 p.m.

Mailing Addresses:

Payments

P.O. Box 847812,

Boston, MA 02284-7812

Customer Service

P.O. Box 5240,

Binghamton, NY 13902-5240

Corporate office

P.O. Box 5224,

Binghamton, NY 13902-5224

Company Address

New York State Electric and Gas Corporation

18 Link Drive

Binghamton,

United States

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Complaints & Reviews — NYSEG

3 Jun, 2021

Unreasonable bill

A $450 bill at the end of my budget plan cycle. The moron on the phone belittled me and talked down to me like I was a child. I had to hang up the phone I was so insulted. They’re too big to fail so they don’t have to care about customer relations. Money or your electricity.... Read more➤

Utility

14 Apr, 2021

I want my bill

I have not received my bill Marjorie Haflett 1081 Plymouth Ave Elmira ny 14904 100********. I have emailed 4 times. I dont want to pay a two month bill!!!

Utility

27 Mar, 2021

NYSEG IS HORRIBLE, LEFT OLD COUPLE TRAPED IN HOUSE

We had a wind storm on 3/27/2021. It knocked down a tree, at my next door neighbors house which took down the main power lines and knocked out our electricity. The power line is playing 3 feet of ground blocking my neighbors whole driveway and yard. If an emergency…

Utility