More Contact Info

Toll-Free Number:

(800) 489-1581

Customer Service:

(706) 327-5622

(706) 256-3900

(866) 475-5180

Fax:

+1 706-660-8022

Other Info

Other Info (opening hours):

Additional Fax Number:

+1 (706) 327 5632

Company Address

Masterbuilt Mfg., Inc

1 Masterbuilt Ct

Columbus,

United States

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Complaints & Reviews — Masterbuilt

14 Jun, 2021

New grill has an error 1 showing

I bought the 560 gravity smoker and on the process of seasoning it and error 1 and error 3 came up. I have gone over the connection 3 times still an error. I believe the thermostat is bad. How can I go about replacing it?

Appliances and Electronics

14 Jun, 2021

Warranty & parts

Wood tray cylinder warped after 14 days of use, great product love how the food comes out smoking in the electric smoker, but the handle got warped and broke a weld still on but not by much please contact me to fix issue 617699**** I hate to return the product to Lowe’s ma 01082 because of a... Read more➤

Appliances and Electronics

14 Jun, 2021

Need specific part not on web

I am not a pissed customer Sorry if I indicated that I am frustrated in that I do not know if a part I need is available Cant find it on several appliance website or yours I hope to be able to find one or substitute It is the label cover on the control board of an... Read more➤

Appliances and Electronics

11 Jun, 2021

No phone support. Will not buy masterbuilt again

All support online. A joke. My model is not in dropdown. How can I proceed if model is not in dropdown and I cant type it in

Appliances and Electronics

11 Jun, 2021

Error2

We just brought Electric and its keep saying error 2. We googled it and we did everything we can to fix it. It’s still not working. I bought a new probe and the heating element doesn’t even get hot, I figure it might be the controller because we started having this problem after we had a power... Read more➤

Appliances and Electronics