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Average Rating:

1.43 / 737 votes / 91 reviews
Masterbuilt Mfg., Inc
1 Masterbuilt Court, Georgia, 31907
United States

Phone number: (800) 489-1581

Category: Appliances and Electronics

Toll-Free Number:
(800) 489-1581
Customer Service:
(706) 327-5622
(706) 256-3900
(866) 475-5180
+1 706-660-8022
Other Info

Other Info (opening hours):

Additional Fax Number:

+1 (706) 327 5632

Company Address
Masterbuilt Mfg., Inc
1 Masterbuilt Ct
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Masterbuilt, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Masterbuilt

19 Aug, 2021

No phone assistance

I need a part for my smoker but, the ONLINE site does not provide the part for my model number. I need a new control panel for model #2007****
Bought the Masterbuilt 1050 less than a year ago and have had nothing but issues with the grill shutting down while I am smoking. The probes are 20 degrees off. Requested a refund since the part I need is on backorder. This has been on backorder for 6 weeks as I write this User’s recommendation: Would never... Read more➤
16 Aug, 2021

Need a question asked

I didn’t like my response to read the manual….the manual can’t answer a question if I talk to someone….this needs to be solved….I believe we need live customer service….I’m not a happy camper with Masterbuilt customers service…..
15 Aug, 2021

Grill worked two days.

My grill worked to smoke a pork shoulder and never worked right after. Customer service sent new a temperature probe that did not fix the problem. Now they have me running diagnostics tests. With no instructions or a resolution to date four months after purchasing. Customer service is email only. User’s recommendation: Don’t but Masterbuilt or Kamado... Read more➤
Haven’t received my order from months ago. Now I’m getting emails to write a review on a my product that I never received .
13 Aug, 2021

Control panel quit

I received wrong part .Trying to get in touch with customer service an have not been able to reach them . I need return address so I can send part back . User’s recommendation: Dont buy.
Freezer not working since purchasing brand new, cant get ahold of tech support. Have received the wrong parts the few times I did get ahold of them. User’s recommendation: Purchase true or traulsen.
At all the Electric smokers I have had this new one is the only one I had that little mode growing in it I think you got to re-designed it and think about the mold problem thank you User’s recommendation: Not to buy it.
12 Aug, 2021

Smoker wont stay on

They don’t have anyone to talk to and when submitting a request online it can take 5 days. This is very bad customer service. I will be looking for a company that has people to talk to when I need them, not when it’s convenient for the company. User’s recommendation: Have people to Answer phone calls.
You have still not answered my initial question. My thermometer prob bounces around and I am not getting an accurate temp. A simple phone call would go a long way!
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