Masterbuilt




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Masterbuilt

Average Rating:

1.43 / 737 votes / 91 reviews
Masterbuilt Mfg., Inc
1 Masterbuilt Court, Georgia, 31907
United States

Phone number: (800) 489-1581
Web: https://masterbuilt.com/

Category: Appliances and Electronics

Toll-Free Number:
(800) 489-1581
Customer Service:
(706) 327-5622
(706) 256-3900
(866) 475-5180
Fax:
+1 706-660-8022
Other Info

Other Info (opening hours):

Additional Fax Number:

+1 (706) 327 5632

Company Address
Masterbuilt Mfg., Inc
1 Masterbuilt Ct
Columbus,
United States

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Complaints & Reviews — Masterbuilt

19 Aug, 2021

No phone assistance

I need a part for my smoker but, the ONLINE site does not provide the part for my model number. I need a new control panel for model #2007****
Bought the Masterbuilt 1050 less than a year ago and have had nothing but issues with the grill shutting down while I am smoking. The probes are 20 degrees off. Requested a refund since the part I need is on backorder. This has been on backorder for 6 weeks as I write this User’s recommendation: Would never... Read more➤
16 Aug, 2021

Need a question asked

I didn’t like my response to read the manual….the manual can’t answer a question if I talk to someone….this needs to be solved….I believe we need live customer service….I’m not a happy camper with Masterbuilt customers service…..
15 Aug, 2021

Grill worked two days.

My grill worked to smoke a pork shoulder and never worked right after. Customer service sent new a temperature probe that did not fix the problem. Now they have me running diagnostics tests. With no instructions or a resolution to date four months after purchasing. Customer service is email only. User’s recommendation: Don’t but Masterbuilt or Kamado... Read more➤
Haven’t received my order from months ago. Now I’m getting emails to write a review on a my product that I never received .
13 Aug, 2021

Control panel quit

I received wrong part .Trying to get in touch with customer service an have not been able to reach them . I need return address so I can send part back . User’s recommendation: Dont buy.
Freezer not working since purchasing brand new, cant get ahold of tech support. Have received the wrong parts the few times I did get ahold of them. User’s recommendation: Purchase true or traulsen.
At all the Electric smokers I have had this new one is the only one I had that little mode growing in it I think you got to re-designed it and think about the mold problem thank you User’s recommendation: Not to buy it.
12 Aug, 2021

Smoker wont stay on

They don’t have anyone to talk to and when submitting a request online it can take 5 days. This is very bad customer service. I will be looking for a company that has people to talk to when I need them, not when it’s convenient for the company. User’s recommendation: Have people to Answer phone calls.
You have still not answered my initial question. My thermometer prob bounces around and I am not getting an accurate temp. A simple phone call would go a long way!
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