Innovel Solutions



Innovel Solutions

Average Rating:

3.5 / 212 votes / 74 reviews
Innovel Solutions Inc
3333 Beverly Rd, Hoffman Estates, Illinois, 60179
United States
Phone: (866) 875-9833
Web: http://innovelsolutions.com/

Category: Transportation and Logistics

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Complaints & Reviews — Innovel Solutions

Emails and texts were great and showed delivery time of 3:30 to 5:30 and never arrived. After calling approx 6 times and on hold for an hour we were told they tried to deliver and called. Next day and several more times on hold for 45 minutes we were told it never shipped so we canceled. Do… Read more➤

I am currently waiting to connect to someone, they called earlier I answered but no response on the other end, thought spam till they left a message on my husband’s phone.. I called and approximate wait time would be 9 minutes. Well I called at 2:40 pm and it’s now 4:41 pm Arizona time. This is unacceptable…. Read more➤

So far it has been over 5 days and nothing has happened to get the return item which is a refrigerator that is defective, picked up and returned to Costco. They seldom answer the phone and if they do, they keep you waiting 30 minutes to 1.5 hours. Then they will tell you that they have not… Read more➤

Wasted 10 hours waiting for delivery, 3 hours on hold waiting for status on why my delivery is10+ hours late . Never notified of any changes to my delivery only to be told by driver 10+ hours later my box/furniture is damaged and I need to order a new one if I dont want the damaged one…. Read more➤

Ive scheduled two separate delivery dates and still do not have my washer and dryer! After weeks of waiting, scheduled my delivery for May 29. I received a call saying theyd be arriving in 30 minutes. When the driver arrived, he told us he just had the dryer. When…

Update by user May 29, 2021 Two weeks later, an hour before my scheduled delivery window, I get an automated notification that the delivery is cancelled. No reason why, no offer to reschedule, and now we have strike two with Costco Logistics. I tried to contact them but honestly, as a consumer, I…

Delivery person said he was coming but never called and he was at the wrong address so he left Tried to call your company and nobody would pick up. Costco is trying to call your company and nobodys picking up. We live on a ranch so we waited an hour and a half down where the delivery… Read more➤

I had a dishwasher delivered at 9:00 a.m. on Tuesday, May 4. But the installer did not show. When I called at 4:00 p.m. to inquire about status of the installer, I was told that the scheduled install time was 1:00 p.m. to 5:00 p.m. That was the first time I was ever given an install time…. Read more➤

A washer was supposed to be delivered to my house today and I have not heard one word from this company.

Costco Wholesale should NOT use this company for delivery for the unprofessional service that their installers are permitted. The installers that were supposed to delivered my new washer and dryer were instructed by their Manager to leave the job with my old washer and…

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